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Fulfillment Disruption-Price Increase Announcement

First Medical Advocate Family,


The impact of the coronavirus pandemic, and other unforeseen circumstances, on global supply chains continues to be a major disruption to our overall business practices. We have held off on price increase as long as we could. 

Global sourcing of raw materials amid a shortage has become a big challenge, both keeping up with the supply and demand constraints, and associated increased costs.  This disruption, coupled with freight prices rising, has led First Medical Advocate facing difficult choices, particularly with our popular mobility scooters. 

We apologize for the order fulfillment delays you have been experiencing over the past couple months.  This is due to the lack of inventory and shipping delays as a result of these challenges to correlate with the increased sales volume.  We ask for your continued patience and understanding as we better evaluate our position. 

For now, we are unfortunately unable to avoid the longer lead times.  As we move forward on our supplier and carrier discussions, and the search for available components, we will keep you informed of the necessary changes.  

We anticipate provider price increases, accompanied with an increase in both our MSRP and Sales Price, on several other models in our mobility lineup as well.  The NEW pricing will go in effect during the July month.  

Thank you for your patience and we look forward to strengthening our relationship despite the distress we are experiencing together through this unusual time.   

Sincerely

First Medical Advocate staff