Can I place my order over the phone?
Answer: Yes! We are available Monday to Friday 9 AM to 6 PM CDT you can reach out to us on 1-800-449-2450
How do I know I am safe and secure ordering from you?
Answer: Our store is run on the Shopify platform and we offer a multitude of great payment and financing options from well-known and trusted providers.
To provide these options, FirstMedicalAdvocate.com has been through several stringent security checks and approval processes.
We use encrypted SSL security to ensure that your credit card and personal information is 100% protected.
We also are part of a shopper security program as depicted by the badges below (they are also on our product pages). These “badges” are provided by “Trust Lock” who independently check our company details and site security, daily.
What is your return policy?
Please take a look at our returns, refunds and shipping policy here
How fast will my items ship?
Answer: items will ship usually within 1 to 2 business days. If the item you order is on preorder or out of stock you’ll receive an email or a call within one business day to notify you and to discuss your future options.
How long will my items take to arrive?
Answer: Once items are shipped they usually take between 3 to 10 business days. This depends entirely on which shipping method is used if the item you order is on backorder or pre-order this time will be extended however, we will call you and let you know if this is the case.
How can I track my order?
Answer: As soon as you item ships you will be notified of your tracking number by email or text. You receive updates once your order has shipped, when is due to arrive, and when is out for delivery. You will also be updated in the unfortunate event of a delay.
Do you offer free shipping?
Answer: Absolutely! We offer free shipping all the time, every time. Extra shipping charges only apply if you live outside of the continental 48 US states
What if I’m worried about price?
Answer: We know the price is important to you and we believe in delivering the best value to our customers. This means we regularly check our prices to remain competitive and offer a best price guarantee/price match scheme. Check it out here
Do you offer payment plans or financing?
Answer: Yes! We offer financing through two well known partners, PayPal and Affirm.
You can choose which ever one you prefer in the checkout area and take a look at our financing page for more information here