As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment, we will process the charges and submit the order for shipment.
Ships (leaves the warehouse) within 10-14 business days via Freight Truck or other Carrier. Please note, this is an estimate provided by the manufacturer, not a guarantee. Time in transit varies based on delivery address, product type and carrier.
Due to the size and weight of this product, it cannot ship via Common Carrier (UPS or FedEx), therefore it will ship via freight truck (large semi-truck). This item requires a scheduled delivery appointment in which the customer must be present to inspect the item for damage and sign for it.
Curbside Delivery via Freight Truck
Items delivered via freight truck are curbside delivery service. It is the customer’s responsibility to off load the product from the back of the truck. The driver is not required to help offload, but many times will oblige. The driver is not obligated to move the product any further than curbside.
Curbside Liftgate Delivery via Freight Truck – Additional Cost
The customer has the option to select Curbside Liftgate Delivery at checkout for an additional fee. When selected, the freight truck will arrive with a lift gate apparatus enabling the driver to off load the product without assistance from the customer. The driver is not obligated to move the product any further than curbside.
** Important Information **
- If a customer's home is not accessible via freight truck due to obstacles like low power lines, narrow roads or tight turn-arounds, they will be required to meet the truck at a near-by location and transport the items to their home. The freight company may offer a third party service with a smaller truck, but the customer would be responsible for any additional fees.
Any additional services, such as redelivery due to refusing to offload the freight or missing the appointment, inside delivery, or address changes are not included with free shipping. The customer will be held responsible for these charges.
Freight shipments require an appointment to receive the delivery. The customer will receive and email with tracking information once the item has left the warehouse. When the item has reached the customer’s local freight terminal they will be contacted at the phone number provided during checkout, to set up the delivery appointment. The customer may choose to contact the freight company ahead of time at the phone number provided in the email, to set up the appointment.
***Please carefully read the following instructions for accepting delivery of a freight shipment***
- As the product is off loaded from the truck immediately begin inspecting the boxes for visible signs of damage. If a package has damage that appears to go all the way through to the product, attempt to determine if this is the case. It is critical that the driver makes a notation of any damage on the bill of lading before you sign for it. A signature on a clean bill of lading tells the freight company that the merchandise has arrived in perfect condition, and releases them of liability for damage.
We will send you tracking information of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at Sales@firstmedicaladvocate.co
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos Returns@firstmedicaladvocate.
There are three ways you can cancel your order.
Online - To cancel your order you can log into your account and just choose "Cancel My Order." If you did not create an account upon checkout, you can always do so by visiting www.firstmedicaladvocate.com.
Over the phone - Call our Orders Department at (817) 330-9310 to cancel your order over the phone.
Email - Send an email to Sales@firstmedicaladvocate.co
All orders cancelled within 72 hours of placing the order at FirstMedicalAdvocate.com will be honored with no cancellation fee of any sort. If you decide to cancel your order after 72 hours, you will be charged a $20 administration fee, whether your order has shipped or not.
If your order has shipped, is currently in transit or has been staged on a pre-order basis, and you decide that you want to cancel your order, please contact us via email at Sales@firstmedicaladvocate.co
Our return policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging; therefore, the boxes must be unopened.
After deciding that you want to return your item, please contact our customer service team via email Returns@firstmedicaladvocate.
Please expect additional instructions for your return 1-3 business days after your initial contact with our customer service team. Our team must coordinate the return with the manufacturer.
Please do not automatically send your purchase back to the manufacturer; contact us first.
Please note that 1st Medical Advocate will not pay for shipping if you decide to return any item purchased from our online store. The buyer, or customer, is responsible for all shipping charges and arranging a carrier for pick up at the buyer's home or a drop off at the carrier location. Additionally, a restocking fee of up to 20% may apply depending on the situation. We will assist during this tedious process. Please contact us via email at Returns@firstmedicaladvocate.
All orders cancelled within 72 hours of placing the order at FirstMedicalAdvocate.com will be honored with no cancellation fee of any sort. Therefore, a full refund will be credited. If you decide to cancel your order after 72 hours, you will be charged a $20 administration fee, whether your order has shipped or not. This means that you will be refunded the amount you paid for your order, minus $20.
If your order shipped, or was in transit when the cancellation took place, a 20% restocking fee will be deducted from your refund. To learn more about our refund policy, please visit our Shipping & Returns page.
LATE OR MISSING REFUNDS
If you haven’t received a refund after 5 days of cancelling your order, first check your bank account to make sure that it's at least processing. You may also contact your credit card company or bank since some credit card companies can take up to 14 days to process a refund and post it onto your account. it may take some time before your refund is officially posted (sometimes up to 14 days). If you have already contacted your bank or your credit card company and you still haven't received your refund yet, please contact us at Returns@firstmedicaladvocate.com
Our cancellation, refund and return policies apply to all our sale items as well. However, if you are requesting a refund, you will only receive the amount you paid for the product (i.e. the sales price). You will not receive a refund based on the original price of the item you purchased.
We only replace items if they are defective or damaged. We do not accept exchanges after 30 days, even if it is for the same item. If you want to exchange your product for an identical product, you may do so within 30 days. If you would like to exchange your item for a different one, your product must be unused and unopened. Additionally, a restocking fee of up to 15% may apply for exchanges. Please contact us via email at Returns@firstmedicaladvocate.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an e-gift certificate will be sent to the email we have on file.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
INQUIRIES REGARDING RETURNS
Please contact our customer service team via email at Returns@firstmedicaladvocate.
SHIPPING YOUR PRODUCT BACK TO US
Please do not ship your product before contacting our customer service team (Returns@firstmedicaladvocate.
Please expect additional instructions for your return 1-3 business days after your initial contact with our customer service team. Our team must coordinate the return with the manufacturer. Please do not automatically send your purchase back to the manufacturer; contact us first. If, for whatever reason, you shipped your product without contacting us first, we cannot guarantee a full refund, exchange replacement.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If we help you facilitate the shipping back to us and the shipping costs occur under our account, we will deduct these costs from the total refund. Please check our Refund policy for further details.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please note that the you are responsible for making these arrangements and for paying for any additional costs such as shipping insurance or postage, etc.