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Track Your Order

Once your order is placed, you will receive a confirmation email and unique 4 digit order number. Inside your confirmation email will be a private link to your order page which will display shipping address, billing address, and items purchased.  

Items ( Mobility Scooters ) typically ship in 7-10 business days. 

Upon shipping, you will receive an e-mail with the tracking number or Pro number ( Freight ) and the carrier with which it was shipped, along with specific delivery instructions. Tracking information will also be available on your order page. No need to download the SHOP app. 

If you are having trouble tracking your order or have not received a tracking number within 4-5 business days, please give us a call at 1-800-449-2450 or email us at