EW-Step Thru Electric Bike by EWheels
- Shipping + Returns
- Product Q&A
EWheels latest EW Step Thru Electric Bike with 750 watt Hybrid Direct Drive Hub Motor.
Getting around town has never been easier, or more fun, than with the EW-StepThru electric bike. It’s perfect for leaving the car and taking a healthy commute to work without working up a sweat, trips to the store, or just taking an easy ride with friends.
Quick Look Features
- Low-Step Frame
- Front & Rear Fenders
- Front & Rear LED Lights
- Rear Rack
- 25-45 Miles Per Charge
- 750 Watt Powerful Motor
- 48 Volt 14AH Lithium-Ion battery Samsung Cells
- Interactive Digital Display
- 5 Year Limited Warranty
FRAME SIZE (INCHES): 14"
TOTAL WEIGHT: 62 LBS
MILES PER CHARGE: 25-45+ Miles
MAX TORQUE: 40NM
MOTOR TYPE: Shengyi Hybrid Direct Drive Hub Motor
MOTOR WATTAGE: 750 Watts
BATTERY TYPE: Lithium Ion
BATTERY VOLTAGE: 48 Volts
BATTERY AH: 14AH
BATTERY WEIGHT: 7.16 LBS
CONTROLLER: 48 Volts, 750 Watts
DISPLAY TYPE: LCD Display
TRIP ODOMETER: Yes
FRONT LIGHT TYPE: Integrated LED Headlight
BACK LIGHT TYPE: Battery Operated LED Running Light
PEDAL ASSIST TYPE: Intelligent 5 Level Pedal Assist with 12 Magnet Cadence Sensor
THROTTLE TYPE: Twist Throttle with On/Off Button
WIRING TYPE: N/A
USB CHARGING: Yes
FRONT BRAKE TYPE: Disc Brake
BACK BRAKE TYPE: Disc Brake
CHARGING TIE: 5-6 Hours
BRAKE CALIPERS: Tektro Aries Calipers
BRAKE LEVERS: Tektro Brake Handles
BRAKE PAD MATERIAL: Sintered Metal
BRAKE ROTORS: Tektro 8I Rotors
CHAIN: KMC Z Chain
CRANK SET: 48T, 170mm ProWheel Ounce, Dual-Sided Aluminum Bashguard
DERAILLEUR: Shimano Atlas Derailleur
FENDERS: Yes (Front & Back)
FORK: Front Suspension Fork
FRAME TYPE: 6061 Aluminum
FREEWHEEL: DNP 7-Speed Freewheel, 11-34T
GEARING: 1 x 7-Speed
GRIPS: Durable Imitation Leather Ergonomic Grips
HANDLEBARS: Custom Forged Aluminum
HEADSET: Semi-Integrated, 1-1/8" Straight Steerer Tube
KICKSTAND: Heavy Duty Aluminum with Wide Plastic Foot
PEDALS: Wellgo VB087 Pedals with Reflectors
RACKS: Rear Integrated, 60 LBS Capacity / Front Optional
WHEELS (RIMS): Weinmann Goliath, Allot, Double Wall, 36H
SADDLE (SEAT): Velo Plush with Lifting Handle
SEAT POST: Promax, 350mm x 27.2mm
SEAT POST CLAMP: Quick Release
SHIFTER: Shimano 7 Speed Thumb Shifter
SPOKES: 12 Gauge, Stainless Steel
STEM: Zoom, 60 Degree Angle Adjustment, 100mm Length, 88mm Height Adjustment
TIRES: Kenda Tires
FRONT SUSPENSION: Front Fork Suspension
REAR SUSPENSION: N/A
WHEEL REFLECTORS: Yes
INTEGRATED REAR RACK: Yes
BRAKE HANDLE SENSORS: Yes (Left & Right)
ASSEMBLED TOTAL LENGTH: 73"
ASSEMBLED TOTAL WIDTH: 26"
ASSEMBLED TOTAL HEIGHT LOWEST: 43"
ASSEMBLED TOTAL HEIGHT HIGHEST: 45.5"
PACKAGE TOTAL LENGTH: 65"
PACKAGE TOTAL WIDTH: 13"
PACKAGE TOTAL HEIGHT: 35"
STAND OVER HEIGHT: 18"
HANDLEBAR REACH: 13.5"
MINIMUM SEAT HEIGHT: 33.5"
MAXIMUM SEAT HEIGHT: 40"
SEAT ADJUSTMENT RANGE: 6.5"
MINIMUM HANDLEBAR HEIGHT: 43"
MAXIMUM HANDLEBAR HEIGHT: 45.5"
HANDLEBAR ADJUSTMENT RANGE: 2.5"
SEAT TUBE: 15"
SEAT POST DIAMETER: 27.2mm (1.07")
CRANK SET DIAMETER: 170mm (6.69")
DISK BRAKE ROTOR SIZE: 180mm (7.08")
TIRED WIDTH: 2.3"
TIRE DIAMETER: 26"
WHEEL WIDTH: 1.5"
WHEEL DIAMETER: 22"
EWheels Return Policy
First Medical Advocate ship this product directly from the manufacturer (Ewheels). Therefore, all returns are subject to the manufacturers (EWheels) return policies below.
Damaged or Defective Items If you receive a damaged or defective item, contact us via our contact page, within 3 days of delivery and we liaise directly with EWheels to provide assistance to you. EWheels make every reasonable effort to assist you by either providing replacement parts or technical assistance to solve any problems you have with your purchase.
SHIPPING CHARGES INCLUDED IN THE PURCHASE PRICE OF THE MERCHANDISE ARE NON-REFUNDABLE.
IMPORTANT: CUSTOMER IS RESPONSIBLE FOR RETURNING MERCHANDISE AT THEIR OWN EXPENSE
CREDIT OR REFUND
You can expect a credit or refund, less a 20% restocking and handling fee, in the same form of payment originally used for purchase within 30 days of our receiving your returned product back complete and in good and unused condition. You will be refunded the purchase price, EXCLUDING the shipping cost and a 20% restocking fee.
Orders cancelled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 20% restocking fee will apply.
Three-Year Limited Warranty
Three (3) years from the date of purchase on all structural frame components, seat post and frame.
One Year Limited Warranty
One (1) Year from the date of purchase, if any part or electronic component of the scooter is found upon examination to be defective in material and/or workmanship, it will be replaced at Ewheels discretion.
Two (2) Months from the date of purchase on the batteries. Batteries are subject to a stringent wear and tear clause. Any battery faults due to a manufacturing defect will become obvious within the first two months of use. Any gradual deterioration in performance after this period is normal and associated with fair wear and tear, misuse or accidental damage and as such is not covered by the manufacturer’s warranty.
One (1) Month from the date of purchase on the scooter’s charger.
WARRANTY EXCEPTIONS AND EXCLUSIONS
Service and Labor Costs
Unless previously authorized, service calls and labor costs are NOT included or covered under any warranty. The purchaser is responsible for the delivery to the authorized repair facility. Satisfactory proof of purchase is always required for warranty service. Please contact Ewheels directly for any assistance in locating a service provider or to make a warranty claim.
Consumable items which may need replacing due to normal wear and tear like tires, tubes, lights, chains, upholstery and seating, brakes and brake pads, cables, fuses, buttons, shrouds and covers.
Damage, Accidental Damage and Misuse
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident, negligence, improper operation, excessive loading, maintenance, storage, acts of God, commercial use, or use other than normal, extreme riding, modifications and alterations.
Second Hand Owners and Reselling
No warranty will be offered or honored for second hand owners. The warranty is exclusively offered to the original purchaser.
HOW TO MAKE A WARRANTY CLAIM
Initiating A Warranty Claim
To initiate a warranty claim, please contact Ewheels service department by calling 888-571-2845. Note that before any warranty claims will be fulfilled, satisfactory proof of purchase will be required, and a photo or video of the damaged part must be sent and reviewed by Ewheels.
Returning Faulty Parts
Do not return faulty parts to Ewheels without prior consent. A request for a return authorization is required prior to returning items. All transportation costs and shipping damage incurred while submitting units and/or parts for repair or replacement are the responsibility of the original purchaser.
QUESTIONS & ANSWERS
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